Cost to Serve

Not all customers are equally profitable to serve. The distance, volume, frequency, and product mix all affect the true cost of serving each customer or channel. Cost-to-serve analysis makes those differences visible — and actionable.

Factible Tools calculates cost-to-serve at the customer, region, or channel level by tracing the full supply chain costs from production through last-mile delivery. The result: a clear picture of where you're making money and where you're not.

What questions can you answer?

Which customers or channels are truly profitable after accounting for logistics costs? Where are we cross-subsidizing unprofitable routes with profitable ones? How does cost-to-serve change if we adjust our network configuration? What's the minimum order size that makes a customer profitable to serve directly?

How it works

The platform traces costs from plant to customer across every node in your network. You get a full cost breakdown by customer segment, route, and product — enabling pricing decisions, service level differentiation, and network adjustments grounded in real numbers.